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Common questions, clearly answered.
Everything residents and members ask, organized by topic.
frequently asked questions
About Our Service
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About The Shyne Member Plans
A Shyne is our standard mobile car detailing service. Every Shyne includes an exterior hand wash, rim cleaning, tire dressing, complete interior vacuum, interior surface wipe-down, inside and outside window cleaning, and air freshener on request. We use a pH-balanced cleaning solution that lifts dirt without stripping the paint's natural oils.
Yes. We've used safe hand-washing systems since 2007 — more than 30,000 vehicles, from daily drivers to high-end and exotic cars. Our solutions are pH-balanced and formulated to be safe on automotive paint, glass, rubber, and interior surfaces. We use high-quality microfiber towels and the right product for each surface.
Shyne serves select partner buildings across Los Angeles — currently The Cove (Marina del Rey), The Carlyle (Wilshire Corridor), West Ocean Towers (Long Beach), Two Eleven Spalding (Beverly Hills), and The Esprit / Neptune (Marina del Rey). We also maintain a small number of private residential and office clients. We add new buildings through partnership with building management — if your building isn't listed, reach out and we may be able to set it up.
Shyne is a cashless company. We accept credit cards (Visa, Mastercard, American Express, Discover) and Apple Pay through our website. All services are booked and paid online. Tips can be added at checkout for à la carte services, and members can tell us their gratuity preference. We don't accept cash, Venmo, PayPal, Zelle, Cash App, or any payment outside our website.
Service time varies, and we're honest about that. A standard Shyne usually moves quickly, but exact timing depends on the service selected, your vehicle's condition, where you fall in the day's queue, and conditions at your building. We service Shyne Plan members first, then work through the remaining booked vehicles. Start times vary, so please allow ample time to have your auto serviced. If you need your car ready by a specific time, reach out before your service day — we may be able to accommodate with a priority fee, subject to availability.
Yes. To change tiers, your current plan completes its cycle (or is canceled at the end of the cycle), and the new plan starts fresh — changes take effect at the next cycle, not mid-cycle. Each plan is tied to one specific vehicle and can't be shared or alternated between cars. If you've replaced your vehicle, contact us and we'll update your plan.
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