Terms of Service

 

Effective Date: May 2, 2026  Last Updated: May 2, 2026


 

These Terms of Service ("Terms") form a legally binding agreement between you ("Customer," "you," or "your") and Shyne, Inc. (operating as "Shyne," "Shyne Car Wash," and "Shyne Team"; collectively referred to in these Terms as "Shyne," "we," "us," or "our"), a Delaware corporation with its principal place of business at 500 N Brand Blvd, Suite 890, Glendale, CA, governing your use of our mobile car detailing services, website, and any related services (collectively, the "Services").
 

By booking a Service, purchasing a Shyne Plan, creating an account, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
 

1. About Our Services

Shyne provides mobile car detailing services at select luxury residential buildings in the Los Angeles area. Services include single ("à la carte") detailing services and recurring subscription plans ("Shyne Plans"), as well as specialty add-on services.

Service availability, pricing, scheduling, and specific service offerings vary by building and may change without notice.
 

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. By using the Services, you represent that you meet these requirements.
 

3. Booking and Service Delivery

3.1 Service Window
 

Shyne performs services within scheduled service windows specific to each building. Exact arrival times within the window are not guaranteed; our team typically arrives at the start of the window and works through scheduled vehicles.
 

3.2 Vehicle Availability
 

You agree to make your vehicle available at the agreed-upon location during your scheduled service window.

• For à la carte services: if your vehicle is not available, the service may be cancelled and a service credit issued at our discretion (see Section 6.2).

• For Shyne Plan subscribers: if your vehicle is not available during the scheduled service window, that service will be forfeited for that cycle. No refund or credit will be issued, and the next service will occur at the next regularly scheduled cycle.
   

3.3 Customer Responsibilities
 

By booking a Service, you agree to:

• (a) Park your vehicle in a designated, accessible location specified by your building or by us;

• (b) Provide accurate information about your vehicle, including make, model, color, and any relevant condition notes;

• (c) Remove all valuables and personal items from your vehicle prior to service. Shyne is not responsible for lost or damaged personal items;

• (d) Ensure your vehicle is in proper legal working condition (registered, insured, and lawfully parked);

• (e) Agree to the chargeback policy described in Section 8.

You acknowledge that our service team may need to reposition your vehicle to a designated wash area to perform the Service. By booking a Service, you authorize Shyne to move the vehicle within the building's service zone for this purpose.
 

4. Pricing and Payment

 

4.1 Pricing
 

All prices are in U.S. Dollars and exclude applicable taxes unless stated otherwise. Pricing varies by service type, vehicle category (sedan, SUV, truck, van), and building. Specialty services and add-ons are priced separately. Pricing is subject to change.
 

4.2 Payment Methods
 

Payments are processed through our payment provider (currently Wix Payments, which may use Stripe and other underlying processors). By providing payment information, you authorize us and our processors to charge your payment method for all Services purchased.
 

4.3 Building-Specific Availability and Pricing
 

Service availability, pricing, and promotional eligibility vary by building. Some buildings have exclusive pricing arrangements or service exclusions. We do not guarantee the same service offerings or pricing across all buildings.
 

5. Shyne Plans (Recurring Subscription Services)
 

5.1 Available Plans and Billing Cycles
 

Bronze
Service Frequency: Twice per month
Billing Cycle: Monthly

Silver
Service Frequency: Weekly
Billing Cycle: Every 28 days

Gold
Service Frequency: Weekly + Monthly Wax
Billing Cycle: Every 28 days

Carlyle Bi-Weekly Plan
Service Frequency: Twice per month
Billing Cycle: Monthly

Carlyle Weekly Plan
Service Frequency: Weekly
Billing Cycle: Every 28 days

5.2 Auto-Renewal

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Shyne Plans automatically renew at the end of each billing cycle. By purchasing a Shyne Plan, you authorize us to charge your payment method on file at the start of each new billing cycle until you cancel.

5.3 Cancellation

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You may cancel your Shyne Plan at any time by:

• (a) Logging into your member profile on our website and cancelling through your account, or

• (b) Sending an email to info@shynecar.com stating your intent to cancel.
   

5.4 Cancellation Effective Date
 

Cancellation takes effect at the end of the current billing cycle. You will continue to receive scheduled services through the end of the cycle you have already paid for. No pro-rated refunds are issued for unused services in the current cycle.
 

5.5 Service Forfeiture
 

As described in Section 3.2, if your vehicle is not available during a scheduled service window, that service is forfeited for that cycle with no refund or credit.
 

5.6 Plan Changes by Shyne
 

We may change plan pricing, scope, frequency, or availability with at least 30 days' written notice (delivered by email to the address on file). Continued use of the plan after notice constitutes acceptance of the changes. If you do not accept the changes, you may cancel under Section 5.3 before the changes take effect.
 

6. Cancellations and Refunds
 

6.1 Customer Cancellation of À La Carte Services
 

You may cancel an à la carte service at any time up to the moment of service. Cancellations result in a service credit to your account equal to the amount paid. No cash refunds are issued.

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6.2 Shyne Cancellation

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We reserve the right to cancel or reschedule services for reasons including (but not limited to) weather, building access issues, vehicle inaccessibility, or operational constraints. In such cases, you will receive a service credit or rescheduled appointment.

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6.3 Service Performed = No Refund

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Once a service has been performed, no refunds or credits will be issued.
 

6.4 No Service Satisfaction Guarantee

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We do not offer a service satisfaction guarantee. Car wash and detailing results depend on many factors outside our control, including:

• The condition of the vehicle prior to service

• The service tier and add-ons selected by the customer

• Long-term care patterns of the vehicle

• The customer's choice to accept or decline recommended add-ons or upgrades

We aim to do right by every customer, but we cannot guarantee that every wash will resolve every condition or that every customer will be satisfied with the chosen service tier. Customers are responsible for selecting appropriate services for their needs and for accepting or declining recommended upgrades.
 

7. Vehicle Damage Claims
 

 

7.1 Insurance
 

 

Shyne carries general liability and commercial insurance covering its operations.
 

7.2 24-Hour Reporting Window
 

All damage claims must be reported to Shyne within twenty-four (24) hours of the time of service. Claims reported after this window are waived in full and will not be investigated or honored, regardless of merit.
 

7.3 Reporting Procedure
 

To report damage, you must complete both of the following within 24 hours of service:

• (a) Email info@shynecar.com with a description of the damage and any supporting photographs, AND

• (b) Submit a damage claim form via our website.

Both submissions are required. Failure to complete both methods within the 24-hour window in Section 7.2 will result in waiver of the claim. This dual-submission requirement ensures the claim is properly recorded, organized, and preserved in the event the matter requires legal investigation or proceedings.
 

7.4 Investigation
 

All damage claims are subject to investigation. The investigation may include review of pre- and post-service photographs, inspection by Shyne personnel, communication with the customer, and review by our insurance carrier and any other relevant parties. By submitting a claim, you agree to cooperate fully with the investigation.
 

7.5 Excluded Damage
 

Shyne is NOT liable for, and will not investigate or honor claims for:

• (a) Pre-existing damage present on the vehicle prior to service;

• (b) Damage from the normal car wash process, including (without limitation): minor swirl marks, water spots, scratches resulting from dirt or debris on the vehicle prior to service, damage to deteriorated trim or peeling paint, damage to loose or detached parts (mirrors, antennas, badges, weatherstripping), damage to non-factory aftermarket parts, or damage to vehicles in poor mechanical or cosmetic condition;

• (c) Damage caused by the customer's failure to disclose known sensitivities, prior damage, or non-standard vehicle modifications;

• (d) Damage to personal items left inside the vehicle (see Section 3.3(c));

• (e) Damage reported after the 24-hour window in Section 7.2.
   

7.6 Limitation of Liability
 

For any covered damage claim that is investigated and substantiated, Shyne's total liability is limited to the lesser of:

• (a) The actual cost of repair, as determined by Shyne's investigation, or

• (b) The full amount paid by the customer for the service during which the damage occurred.

This limitation applies whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory.
 

8. Chargebacks and Disputes
 

8.1 Customer Agreement Not to Initiate Chargebacks Without First Contacting Us

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You agree to contact Shyne at info@shynecar.com to attempt to resolve any billing or service dispute BEFORE initiating a chargeback or payment dispute with your bank or credit card company.

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8.2 Why This Matters

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Chargebacks initiated without first attempting resolution with us:

• Cause administrative and financial harm to a small business;

• Are often based on misunderstandings (e.g., service forfeiture under Section 3.2 or 5.5, billing cycle timing, plan auto-renewal under Section 5.2) that we can quickly clarify;

• May be contested by us with documentation showing the customer agreed to these Terms.
   

8.3 Our Response to Chargebacks
 

Shyne reserves the right to contest any chargeback initiated in violation of Section 8.1 by submitting these Terms, your booking history, communication records, and any other relevant documentation to your bank or card company.
 

8.4 Account Suspension
 

We may suspend or terminate your account and refuse future service if you initiate a chargeback in violation of Section 8.1.
 

9. Account Termination
 

We reserve the right to suspend or terminate your account, cancel pending services, and refuse future service for any reason, including (without limitation):

• Violation of these Terms;

• Chargebacks initiated in violation of Section 8.1;

• Abusive, threatening, or harassing behavior toward our team;

• Repeated vehicle unavailability during scheduled service windows;

• Fraudulent payment activity.

In the event of termination, any remaining service credits or paid-but-undelivered Shyne Plan services may be forfeited at our discretion.
 

10. Intellectual Property

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All content on the Shyne website, including but not limited to text, graphics, logos, images, branding ("Shyne," "Shyne Car Wash," "Shyne Team," "The Easy Way"), and software, is the property of Shyne, Inc. or its licensors and is protected by U.S. and international copyright and trademark law. You may not copy, reproduce, distribute, modify, or create derivative works without our prior written consent.
 

11. Privacy

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Your use of the Services is also governed by our Privacy Statement, which describes how we collect, use, and protect your information. By using the Services, you consent to the practices described in the Privacy Statement.

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12. Disclaimers
 

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by law, Shyne disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the foregoing, and consistent with Section 6.4, we do not warrant that the Services will meet your expectations, achieve any specific cosmetic result, or correct any specific vehicle condition.
 

13. Limitation of Liability
 

To the maximum extent permitted by law, in no event shall Shyne, its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of use, or business interruption, arising from or related to your use of the Services, even if advised of the possibility of such damages.

Shyne's total cumulative liability to you for any claim arising from or related to these Terms or the Services is limited as set forth in Section 7.6.
 

14. Indemnification
 

You agree to indemnify, defend, and hold harmless Shyne and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any inaccurate or fraudulent information you provide.
 

15. Governing Law and Venue
 

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from or related to these Terms or the Services shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of such courts.
 

16. Changes to These Terms
 

We may update these Terms from time to time. The "Effective Date" at the top of this page reflects the most recent version. Material changes will be communicated by email to the address on file or via prominent notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
 

17. Severability
 

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remainder of these Terms shall remain in full force and effect.
 

18. Entire Agreement
 

These Terms, together with the Privacy Statement and any other agreements expressly referenced herein, constitute the entire agreement between you and Shyne regarding the Services and supersede all prior agreements and understandings.
 

19. Contact
 

For questions, cancellations, damage claims, or disputes, contact us at:

Shyne, Inc.
500 N Brand Blvd, Suite 890
Glendale, CA
info@shynecar.com
 

By booking a Service, purchasing a Shyne Plan, creating an account, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.