Privacy Statement

Effective Date: May 2, 2026 Last Updated: May 2, 2026

This Privacy Statement explains how Shyne, Inc. (operating as "Shyne," "Shyne Car Wash," and "Shyne Team"; collectively "Shyne," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, book our services, purchase a Shyne Plan, or otherwise interact with us (collectively, the "Services").

We respect your privacy and are committed to handling your personal information responsibly and in compliance with applicable privacy laws, including the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act ("CPRA").

If you do not agree with this Privacy Statement, please do not use the Services.

1. Information We Collect

We collect personal information that you provide to us directly, information we collect automatically through your use of the Services, and information we receive from third parties.

1.1 Information You Provide Directly

Identity information: name, email address, phone number
Account information: login credentials, account preferences, communication preferences
Vehicle information: make, model, year, color, and condition notes (used to determine appropriate service tier and pricing — see Section 1.5 regarding NHTSA)
Building information: the residential building you are scheduling service at, your parking spot or unit reference
Booking information: services purchased, dates, scheduling preferences, special instructions
Payment information: processed through our payment provider (see Section 1.4 — we do not directly store full card numbers)
Communications: the content of emails, support requests, damage claim submissions, and other messages you send us
Marketing preferences: SMS opt-in status, email subscription status

1.2 Information Collected Automatically

When you use our website, we and our service providers automatically collect:

Device and browser data: browser type, operating system, screen resolution, language preference
Usage data: pages visited, links clicked, time spent on pages, referring URLs, session duration
Network data: IP address, approximate geographic location derived from IP
Cookies and similar technologies: see Section 4 for details

1.3 Information from Third Parties

Wix Members: if you log in via your Wix account, we receive your account profile data
Referral attribution: when you arrive via a referral link (e.g., ?r=CODE), we record the referral code to credit the referring party

1.4 Payment Data Handling

Shyne does not directly store your full credit card number, CVV, or full bank account details. Payments are processed through Wix Payments (which uses Stripe as an underlying processor). We receive only the transaction confirmation, last four digits of the card for reference, billing zip code, and authorization tokens. Full payment credentials are stored and protected by our payment processors under PCI-DSS standards.

1.5 Vehicle Lookup (NHTSA)

We use the National Highway Traffic Safety Administration (NHTSA) vehicle database to categorize vehicles by make and model — for example, to determine whether a given model is a sedan, SUV, truck, or van for pricing purposes.

We do not collect, transmit, or store license plate numbers, Vehicle Identification Numbers (VINs), or any vehicle identifier that could be linked to a specific physical vehicle. The NHTSA lookup is used solely with the make and model you provide (e.g., "2023 BMW X5") to determine the appropriate service category. NHTSA receives no personal identifying information from us.

2. How We Use Your Information

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. By using the Services, you represent that you meet these requirements.

2.1 Service Delivery

Schedule, confirm, perform, and complete car detailing services
Process payments and manage Shyne Plan subscriptions
Send service confirmations, reminders, and updates
Handle damage claims and resolve service-related disputes
Manage your account and authenticate your identity

2.2 Communications

Send transactional messages (booking confirmations, service updates, account notifications) via email and SMS
Respond to your inquiries and support requests
Send marketing communications about new services, plans, and promotions (only if you have opted in — see Section 6 for opt-out)

2.3 Improvement and Analytics

Analyze how the Services are used to improve our website, booking flow, and service offerings
Conduct research and analytics
Test new features and personalize content

2.4 Marketing and Advertising

Operate referral programs (tracking who referred whom)
Run advertising campaigns through platforms such as Meta (Facebook/Instagram) and Google
Measure the effectiveness of our advertising

2.5 Legal and Security

Comply with legal obligations (tax records, regulatory requests)
Detect and prevent fraud, spam, abuse, and unauthorized access
Enforce our Terms of Service
Establish, exercise, or defend legal claims

3. Who We Share Information With

We share your personal information only as described below. We do not sell your personal information for monetary value.

3.1 Service Providers

Wix.com Ltd.
Purpose: Website hosting, member accounts, bookings, CMS, eCommerce, native email
Data shared: All operational data

Wix Payments / Stripe
Purpose: Payment processing
Data shared: Payment authorization, transaction records

Microsoft (Outlook/365)
Purpose: Business email communications
Data shared: Email content sent to/from info@shynecar.com

Klaviyo
Purpose: SMS marketing campaigns (only if you have opted in)
Data shared: Phone number, name, marketing engagement data

Google Analytics
Purpose: Website analytics
Data shared: Usage data, device data, anonymized IP

Wix Analytics
Purpose: Website analytics
Data shared: Usage data, device data

Meta Pixel (Facebook/Instagram)
Purpose: Advertising and conversion tracking
Data shared: Browsing behavior, conversion events

Google reCAPTCHA v3
Purpose: Spam and bot protection
Data shared: Browser behavior signals, IP address

NHTSA
Purpose: Vehicle make/model categorization (no PII shared — see Section 1.5)
Data shared: Vehicle make and model strings only

3.2 Legal Disclosures

We may disclose information when required by law, subpoena, court order, or other legal process; to protect our rights, property, or safety; to investigate fraud or violations of our Terms of Service; or to comply with regulatory or governmental requests.

3.3 Business Transfers

If Shyne is involved in a merger, acquisition, sale of assets, financing, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you (via email or prominent website notice) before your personal information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share information for purposes not listed above only with your explicit consent.

4. Cookies and Tracking Technologies

4.1 What Cookies We Use

Cookies are small text files stored on your device. We use:

Strictly necessary cookies: required for the website to function (authentication, cart, security)
Functional cookies: remember your preferences (language, recent activity)
Analytics cookies: help us understand how the website is used (Google Analytics, Wix Analytics)
Marketing cookies: used by advertising partners (Meta Pixel) to show relevant ads
Anti-spam tokens: Google reCAPTCHA v3 (uses cookies to detect bot behavior)

4.2 Your Choices

We display a cookie consent banner the first time you visit our website. You can:

Accept or reject non-essential cookies through the banner
Adjust cookie settings through your browser at any time
Use private/incognito browsing to limit cookie tracking

Note that disabling certain cookies may affect website functionality.

5. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

5.1 Right to Know

You have the right to request that we disclose:

The categories of personal information we have collected about you
The categories of sources from which we collected the information
The business or commercial purpose for collecting or sharing it
The categories of third parties with whom we share it
The specific pieces of personal information we have about you

5.2 Right to Delete

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (e.g., we may retain information necessary to complete transactions, comply with legal obligations, or detect security incidents).

5.3 Right to Correct

You have the right to request correction of inaccurate personal information we maintain about you.

5.4 Right to Opt-Out of Sale or Sharing

Shyne does not sell your personal information for monetary value. However, certain advertising activities (such as the Meta Pixel) may constitute "sharing" under the CPRA's broader definition.
You have the right to direct us not to share your personal information for cross-context behavioral advertising. To exercise this right, email us at info@shynecar.com with the subject line "Do Not Share My Personal Information." You may also opt out of certain advertising cookies via the cookie banner.

5.5 Right to Limit Use of Sensitive Personal Information

We do not use sensitive personal information (such as precise geolocation, racial or ethnic origin, religious beliefs, health data, or biometric data) for purposes beyond what is necessary to deliver the Services.

5.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you Services, charge you a different price, or provide a different level of service because you exercised these rights.

5.7 How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: info@shynecar.com (subject line: "Privacy Rights Request")
Mail: Shyne, Inc., 500 N Brand Blvd, Suite 890, Glendale, CA

We will verify your identity before processing your request (typically by confirming information already on file). We will respond within 45 days of receiving a verifiable request, with the option to extend by an additional 45 days if reasonably necessary, in which case we will notify you of the extension.

5.8 Authorized Agents

You may designate an authorized agent to make a request on your behalf. The agent must provide written, signed authorization, and we may require you to verify your identity directly.

6. Your Marketing Choices

6.1 Email

Every marketing email we send includes an unsubscribe link. Click it to stop receiving marketing emails. You will continue to receive transactional emails (booking confirmations, service updates, account notices) regardless.

6.2 SMS

SMS marketing is opt-in only. You can opt out of SMS messages at any time by replying STOP to any marketing SMS, or by contacting us at info@shynecar.com.

6.3 Targeted Advertising

You can opt out of personalized advertising by:

Adjusting your preferences in our cookie consent banner
Using browser-based opt-outs (e.g., Global Privacy Control signals — we honor these)
Visiting aboutads.info/choices or youronlinechoices.eu for industry opt-out tools

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Statement, including:

Active account data: retained while your account is active
Booking records and payment records: retained for at least 7 years after the transaction to comply with tax, accounting, and audit requirements
Communication records: retained for at least 2 years after last contact, longer if needed to resolve a dispute
Marketing data: retained while you are subscribed; deleted within 90 days of unsubscribe (except as needed to honor your opt-out)
Damage claim records: retained for at least 5 years after the claim is closed, or longer if related to active legal proceedings

After the applicable retention period, we either delete or anonymize the data.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These include:

Encryption of data in transit (HTTPS/TLS)
Secure storage with our hosting provider (Wix)
PCI-DSS-compliant payment processing
Access controls and authentication for our team members
Routine security reviews and updates

No system is perfectly secure. While we strive to protect your information, we cannot guarantee absolute security. If we discover a security incident affecting your personal information, we will notify you in accordance with applicable law.

9. Children's Privacy

Our Services are intended for users 18 years of age or older. We do not knowingly collect personal information from children under 13 (or under the age of digital consent in your jurisdiction).

If you believe we have inadvertently collected personal information from a child, contact us at info@shynecar.com and we will delete the information promptly.

10. International Users

Shyne operates in the United States. If you access the Services from outside the United States, your personal information will be transferred to and processed in the United States. By using the Services, you consent to this transfer. United States privacy laws may differ from those in your jurisdiction.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, our payment processors' pages). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with personal information.

12. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. The "Effective Date" at the top of this page reflects the most recent version. Material changes will be communicated by email to the address on file or via prominent notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the updated Privacy Statement.

13. Contact Us

For questions about this Privacy Statement, to exercise your privacy rights, or to report a privacy concern, contact us at:

Shyne, Inc.
500 N Brand Blvd, Suite 890
Glendale, CA
info@shynecar.com

By using the Services, you acknowledge that you have read and understood this Privacy Statement.