SHYNE MEMBERS
How Your Plan Works
Everything to expect from your Shyne plan — your schedule, our practices, and how we handle the details.
THE MODEL
Detailing that comes to you
You're added to our schedule automatically — there's nothing to book.
01
Leave your keys
Drop your keys with your building's valet or front desk on your service day.
02
We service on-site
We detail your vehicle at your building. You don't need to be present. Timing varies with the vehicle and the day.
03
Back in its spot
We return your vehicle to its place when the service is complete.
YOUR SCHEDULE
Service on your building's day
WEEKLY PLANS
Serviced every week on your building's scheduled day.
BI-WEEKLY PLANS
Serviced every other week — two services each month.
Each plan covers one vehicle and isn't transferable. If you get a new vehicle, email info@shynecar.com and we'll update your information.
Payment is by credit or debit card and Apple Pay, through the website.
SERVICE AVAILABILITY
Vehicle Availability
The most important thing you can do as a member is make sure your vehicle is accessible to us on your service day. Our team arrives, sets up, and works through the day's vehicles in order. Setting up and breaking down our equipment takes real time, so once we've serviced the last accessible vehicle and begin breaking down for the day, that service day is closed — we're unable to restart for a vehicle that becomes available after that point.
If your vehicle isn't reachable while we're on-site and ready to work, that visit is forfeited for the day. Making sure we can get to your vehicle is the simplest way to capture the full value of your plan.
IF A SERVICE IS MISSED
When we miss, we make it right
If we can't access your vehicle on your service day, that wash is forfeited — we can't credit, extend, or carry it over. Member pricing is already discounted in exchange for the full schedule, so a visit missed for reasons on your end can't be made up.
If Shyne misses a service — a holiday, building closure, or weather — there's no separate make-up day. Service resumes on your next scheduled day. What you receive depends on your plan:
WEEKLY PLANS
The missed visit is credited.
BI-WEEKLY PLANS
The missed visit is made up within the same cycle — you still receive both services that month.
If you skip your own service, that visit is forfeited — it can't be banked, rolled over, or made up later.
NO RAINCHECKS
Weather
If your vehicle is in covered or indoor parking, we service it regardless of weather — rain usually doesn't affect your visit at all. If your vehicle is in uncovered parking and we postpone for rain, we make it right (see "If a Service Is Missed" for how that's handled on your plan). What members can't do is skip a scheduled wash on their own because rain is falling or expected — when your vehicle is accessible and our team is on-site ready to work, that visit goes ahead. Frequent, regular washing is the whole reason your plan is priced the way it is, so a wash you choose to skip is forfeited, not credited.
PAYMENTS
Changing, Pausing, or Leaving Your Plan
Pause
Plans run on a regular recurring schedule, so there's nothing to book and no per-service cancellation window to manage. If you'll be away for three weeks or more, you can pause: email info@shynecar.com with your pause start date and planned return. While paused, both billing and service stop, and your billing cycle resumes exactly where it left off when you return. There's no maximum pause length.
Right Plan
Outside of a pause, individual washes can't be skipped, banked, or carried over — the plan delivers its full schedule, and that consistency is what the pricing is built on. If your plan isn't the right fit, you have good options: cancel at any time, step down to a lower-frequency plan, or move to à la carte service and book only when you want.
Canceling
When you cancel, there's no contract and no fee — your plan stays active through the end of your current paid billing cycle, so you'll receive your remaining washes for that period and won't be billed again. We don't issue cash refunds.
TAKE NOTE