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Simple Shyne Member Plan Policy & Terms
 

These terms ensure that all Shyne members receive reliable and consistent service while clearly outlining our mutual responsibilities.
 

1. Service Scheduling and Frequency

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  • No Booking Required: Once you sign up for a plan, you do not need to book your washes online. We schedule your service automatically based on your plan's frequency (e.g., Bi-Monthly or Weekly).

 

  • Designated Days: Service is performed on pre-determined service days for your condo location. We will communicate your assigned service day when you sign up.

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  • Vehicle Access: For service to be completed, your vehicle must be accessible. This means it must be in a designated parking location (assigned spot), in our designated wash area, or driven to us during our service times on the scheduled service day.

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2. Payment and Cancellation

 

  • Automatic Monthly Billing: All plans are charged automatically once per month (or every 4 weeks) on your sign-up anniversary date.

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  • Cancel Anytime: There are no contracts. You may cancel your membership plan at any time through your online Shyne account or by emailing us at info@shynecar.com.

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  • Effective Cancellation: Your plan will be active until the end of the current billing cycle. We do not offer refunds for the unused portion of a billing cycle.

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  • Refund Processing: If a refund is approved and issued for any reason, the funds will be returned only to the original card used for the purchase. Please allow 5 to 10 business days for the refund to reflect on your bank or credit card statement.

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3. Plan Use and Wash Rollover

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  • One Car, One Plan: Each Shyne Member Plan is valid for one specific vehicle only and cannot be alternated between different vehicles.

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  • No Accumulation or Rollover: Unused washes from one month cannot be accumulated or rolled over into the following service cycle. The plan is designed to maintain your car on a consistent, fixed schedule.

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  • No Substitutions or Transfers: Wash services or credits cannot be substituted for other detailing services or transferred to other individuals.

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4. Missed Service and Closures

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  • No Makeup Washes (User Responsibility): We do not offer makeup washes if your vehicle is inaccessible (e.g., you parked elsewhere, or the car was gone) on its designated service day.

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  • If Shyne Cancels: If Shyne cancels service for any reason (including team vacation or operational closure), we will credit your account by either refunding the missed service or by extending your service cycle. This extension will push back your next payment date by the amount of time we had to cancel.

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  • Rain and Weather Policy:

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      Covered Locations (Indoor Parking): We will provide service regardless of rain or rain forecast. We proceed with your scheduled wash unless we reach out and specifically cancel due to extreme weather (e.g., flooding).

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    • Uncovered Locations: If your vehicle is in an exposed area without cover, we will postpone service due to rain. We will notify you of the cancellation, and your account will be credited, or your service cycle extended (per the "If Shyne Cancels" clause above).

    • Skipping Service: If you choose to skip your scheduled wash for any reason (even if not raining), the wash is forfeited for that week/cycle. Missed washes cannot be postponed or refunded, as this affects the maintenance schedule required by the fixed membership plan.

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  • Holidays & Communication: We are closed on all U.S. Federal Holidays. See our FAQ section for a full list of days we are regularly closed, and follow us on social media: @shynecarwash.

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5. Liability and Damage Claims (Important)

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  • Personal Belongings: Customers must ensure their vehicles are free of all personal belongings and valuables prior to service. Shyne, Inc., is not liable for damage to, or loss of, personal items left inside the vehicle.

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  • Damage Reporting: If you believe your vehicle was damaged during service, you must report the claim to Shyne, Inc., within 24 hours of the service completion time.

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  • Pre-Existing Damage: We are not liable for pre-existing damage to your vehicle (e.g., chipped paint, loose parts, interior wear) or minor cosmetic issues inherent to the detailing process.

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  • Events Beyond Our Control: Shyne, Inc., is not liable for delays or failures to perform service due to events beyond our reasonable control, such as severe weather, natural disasters, utility failures, equipment malfunction, or building restrictions/events. In such cases involving building-specific issues, please refer to your building management for remedies.

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